Stephen Duncan
Head of Intensive Support
NHS IMAS
Learning Points:
- Importance of Governance, Metrics and Performance Management for system wide improvement
- Role of Primary / Community services in delivery of safe and effective Urgent Care
- Importance of alignment of strategy, metrics and intent to deliver safe and effective Urgent Care.
Resource’s:
- Intensive support diagnostic toolkit and user guide
(www.osha.nhs.uk)
- Good practice in delivering emergency care: A guide
for local health communities (www.osha.nhs.uk)
- Good practice guide for Ambulance Services and their commissioners (www.osha.nhs.uk)
